These Terms & Conditions govern your use of the ace655 platform. Please read them carefully before registering an account or placing any wager. By accessing ace655, you agree to be bound by the terms set out below.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and ace655 ("ace655", "we", "us", "our"), governing your access to and use of the ace655 website located at ace655.app and all associated services, games, promotional materials, and payment facilities (collectively, the "Platform").
By accessing the ace655 Platform, completing the account registration process, or placing any wager, you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately discontinue your use of the Platform.
These Terms should be read in conjunction with the ace655 Privacy Policy and the Responsible Gaming Policy, both of which are incorporated by reference and form part of this agreement .
Important Notice: ace655 is an online gaming platform intended for entertainment purposes. All players must be 18 years of age or older. Gambling involves financial risk. Please play responsibly.
Access to and use of the ace655 Platform is subject to the following eligibility requirements, which must be satisfied at all times during your use of the Platform:
ace655 reserves the right to request documentary evidence of eligibility at any time, including but not limited to government-issued photo identification, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within a reasonable period may result in account suspension or permanent closure.
Age Verification: ace655 takes its obligation to prevent underage gambling seriously. Any account found to be held by a person under the age of 18 will be immediately closed, all pending withdrawals will be cancelled, and any winnings will be forfeited. Deposits made by underage players will be returned net of any bonuses received.
To access the full range of ace655 services, you must register a player account. The following conditions apply to account registration and management:
Each player is permitted to hold only one active account on the ace655 Platform. Registering or maintaining multiple accounts — whether under the same identity, different identities, or different payment methods — is strictly prohibited. If multiple accounts are identified, ace655 reserves the right to close all such accounts, withhold any balances pending investigation, and permanently ban the associated identities from the Platform.
At the time of registration, and at all times thereafter, you are required to provide complete, accurate, and truthful information. This includes your full legal name, date of birth, residential address, mobile number, and email address. ace655 is not liable for losses arising from inaccurate information provided by the player. If your personal information changes, you are required to update your account details promptly.
You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your login credentials with any third party. ace655 will not be held liable for any losses resulting from unauthorised access to your account where such access resulted from your failure to maintain adequate security of your credentials. You should notify ace655 support immediately if you suspect unauthorised access to your account.
ace655 operates a Know Your Customer (KYC) process in accordance with responsible gaming and anti-money laundering obligations. You may be required to submit identity documents, including a national identity card, passport, or driving licence, as well as proof of address and proof of ownership of any payment method used. ace655 may place a hold on withdrawals pending satisfactory completion of the KYC process. Withdrawals above ৳50,000 will routinely trigger a full KYC review.
ace655 accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are denominated in Bangladeshi Taka (BDT). ace655 does not apply currency conversion fees on BDT transactions. Payment method availability may vary and is subject to change without notice.
The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000. Maximum single-transaction limits vary by payment method and account verification tier. Players who have completed full KYC verification are eligible for higher withdrawal limits. Current transaction limits are displayed at the point of deposit or withdrawal within your account dashboard.
Deposits made via bKash, Nagad, and Rocket are credited to your ace655 account balance instantly upon confirmed receipt. Deposits via Visa and Mastercard may take up to 24 hours to reflect. ace655 does not charge fees on deposits; however, your payment provider may apply its own transaction charges, for which ace655 accepts no responsibility.
Withdrawal requests from verified accounts are processed within 24 hours on business days (Bangladesh Standard Time, UTC+6). Withdrawals are subject to the completion of any applicable wagering requirements and the satisfactory completion of identity verification. ace655 reserves the right to delay processing of any withdrawal where it has reasonable grounds to suspect fraudulent activity, money laundering, or breach of these Terms.
You may only deposit funds from payment methods that are registered in your own name. Third-party deposits — where the depositing account holder is different from the ace655 account holder — are strictly prohibited. Any such deposits identified will be returned to the originating account and the player's account may be suspended pending investigation.
Withdrawal Note: ace655 will return funds only to the same payment method used to make the original deposit wherever technically possible. Where this is not possible, an alternative method may be arranged via the support team.
Bonuses and promotional offers available on the ace655 Platform are subject to individual terms that are published alongside each offer. Where a player qualifies for multiple bonuses simultaneously, ace655 will apply the most recently claimed bonus unless stated otherwise. Bonuses are intended for personal, recreational use only and may not be claimed by players who are self-excluded or subject to account restrictions.
Unless otherwise stated in the specific bonus terms, all bonus funds awarded by ace655 are subject to a minimum wagering requirement before they may be converted to withdrawable cash. The applicable wagering multiplier, eligible games, and time limit for meeting wagering requirements will be clearly stated in the individual bonus terms at the time of offer. Failure to meet wagering requirements within the stated period will result in the forfeiture of the bonus balance and any winnings derived from it.
ace655 monitors bonus activity across all player accounts. Any player found to be engaging in bonus abuse — including but not limited to registering multiple accounts to claim single-player offers, systematically exploiting low-risk wagering patterns to meet requirements with minimal risk, or using third-party software to gain unfair advantage — will have their bonus balance cancelled and may face permanent account closure. ace655's determination in such matters is final.
ace655 may offer seasonal promotional campaigns aligned with events significant to the Bangladeshi calendar, including Eid, Pohela Boishakh, BPL season, and the ICC T20 World Cup. These promotions are subject to their own specific terms, which will be published at the time of the campaign. Participation in any promotion constitutes acceptance of its specific terms in addition to these general Terms.
All casino games offered on the ace655 Platform are supplied by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Random number generator (RNG) outcomes in virtual games are produced by certified systems operated by the supplying studio and are not subject to modification by ace655. Live dealer outcomes are produced by physical processes streamed in real time and are equally outside the control of ace655.
In the event of a technical malfunction, server error, or software failure that affects a game round, ace655 reserves the right to void the affected round and return any stakes wagered to the player's account. ace655 is not liable for losses resulting from technical errors beyond its reasonable control. Where a technical error results in an incorrectly credited winning amount, ace655 reserves the right to reclaim the excess amount from the player's account.
Odds on sporting events, including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures, are set by ace655 and are subject to change up to the moment a market is closed for betting. All bets are settled in accordance with the official result as declared by the relevant governing body (ICC, BCB, BCCI, or equivalent). ace655 reserves the right to void any bet placed after an event has commenced where in-play functionality was not explicitly offered for that market.
The following conduct is strictly prohibited on the ace655 Platform. Breach of any of the following provisions may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to relevant authorities where legally required:
Anti-Money Laundering: ace655 is committed to preventing its Platform from being used for money laundering. All suspicious transactions are monitored and may be reported to relevant authorities. Player funds identified as proceeds of crime will be frozen and forfeited.
ace655 is committed to promoting safe, responsible, and enjoyable gaming for all players. The following tools and policies form part of ace655's responsible gaming framework and are available to all registered players at no cost:
For further information on ace655's responsible gaming tools, please visit the Responsible Gaming page. If you are concerned about your gambling behaviour or the gambling behaviour of someone you know, please contact the ace655 support team at [email protected].
ace655 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at ace655.app/privacy-policy. By registering an account, you consent to the collection and use of your personal data as described in that Policy. ace655 applies industry-standard security measures, including 256-bit SSL encryption, to protect all personal data transmitted via the Platform. ace655 does not sell personal data to third parties. Data may be shared with payment processors, identity verification providers, and game studios solely to the extent necessary to provide the Platform's services.
All content available on the ace655 Platform, including but not limited to software, graphics, logos, trademarks, game assets, text, and interface design, is the intellectual property of ace655 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not reproduce, modify, distribute, reverse-engineer, or create derivative works from any content on the Platform without the express written permission of ace655.
To the fullest extent permitted by applicable law, ace655 and its directors, officers, employees, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of service.
ace655's total aggregate liability to any player in respect of any claim arising from these Terms or the use of the Platform shall not exceed the total amount deposited by that player in the twelve months preceding the event giving rise to the claim.
ace655 makes no warranty that the Platform will be available at all times, free from errors, or free from viruses or other harmful components. ace655 is not responsible for any losses arising from reliance on information provided on the Platform, including but not limited to odds data, promotional communications, or game descriptions.
ace655 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including where it has reason to believe that a player has breached these Terms, engaged in fraudulent activity, failed to complete identity verification, or where required to do so by law or regulation. During a suspension, access to account funds may be restricted pending investigation.
Players wishing to close their ace655 account may do so at any time by contacting the support team at [email protected]. Upon closure, any remaining balance (net of pending bonus wagering requirements) will be returned to the player's primary withdrawal method. Account closure does not affect any obligations that arose prior to the date of closure.
An account is considered dormant if there has been no login activity for a continuous period of 12 months. ace655 may levy an inactivity administration fee of ৳200 per month on dormant accounts with a remaining balance. Players will be notified by email prior to the application of any inactivity fee. Accounts with a zero balance that remain dormant for 24 consecutive months may be permanently closed.
ace655 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, ace655 will notify registered players via email or an on-screen notification at least 7 days prior to the effective date of the changes. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account before the effective date and contact support to arrange withdrawal of any remaining balance.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. In the event of a dispute, players are encouraged to contact the ace655 support team in the first instance to seek an amicable resolution. ace655 aims to respond to all formal complaints within 5 business days (Bangladesh Standard Time, UTC+6). Where a dispute cannot be resolved through the support process, the matter may be escalated in accordance with applicable dispute resolution procedures.
If you have any questions, concerns, or complaints regarding these Terms or the ace655 Platform, please contact the support team using the details below. All communications must be in English.
Formal Complaints: To lodge a formal complaint, please email [email protected] with the subject line "Formal Complaint" and include your account username, a detailed description of the issue, and any supporting documentation. ace655 will acknowledge receipt within 48 hours and provide a substantive response within 5 business days.
A summary of the protections and standards ace655 maintains for every player
All deposits and withdrawals are protected by 256-bit SSL encryption. ace655 processes BDT transactions via bKash, Nagad, Rocket, and Upay with no hidden conversion fees and same-day withdrawal processing for verified accounts.
Every game on the ace655 Platform is supplied by studios — including Evolution Gaming, Pragmatic Play, and NetEnt — whose RNG systems are independently certified. Game outcomes cannot be modified by ace655.
Every ace655 account holder has immediate access to deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion — all free of charge and effective the same day they are configured.
ace655 operates a KYC process to protect the integrity of the Platform and the safety of all players. Verification is straightforward and is required before high-value withdrawals are processed.
Every bonus and promotion offered by ace655 comes with clearly stated wagering requirements, eligible games, and expiry dates. There are no hidden conditions attached to ace655 promotional offers.
The ace655 support team is available around the clock via live chat and email to assist with account queries, payment issues, bonus questions, and responsible gaming requests — all in English, in Bangladesh Standard Time.
If anything in these Terms is unclear, our support team is available 24/7 to help. You can also review our FAQ, explore the platform, or log in to your account. ace655 is for adults aged 18 and above only.