Your privacy matters to us. This Privacy Policy explains exactly what personal data ace655 collects, why we collect it, how we use it, and the rights you have over your information as a player on our platform.
ace655 ("ace655", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits, registers with, or transacts on the ace655 platform at ace655.app. This Privacy Policy describes in clear and precise terms the personal data we collect, the purposes for which we process it, the parties with whom we may share it, the period for which we retain it, and the rights available to you as a data subject.
This Policy applies to all users of the ace655 platform, including visitors who browse without registering, prospective players who begin but do not complete registration, and active registered players. It covers data collected through the website, customer support channels, payment processes, and any other interaction you have with ace655.
By accessing the ace655 platform, completing the registration process, or using any of our services, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
Plain-language summary: ace655 collects only the data it needs to operate your account, process payments, prevent fraud, and meet legal obligations. We do not sell your personal data to third parties. You have the right to access, correct, and in certain circumstances delete the data we hold about you.
For the purposes of applicable data protection law, ace655 acts as the data controller in respect of the personal data collected from users of the ace655.app platform. As data controller, ace655 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
If you have any questions about how your data is handled, wish to exercise any of your data subject rights, or wish to make a complaint about our data processing practices, you may contact us using the details provided in Section 15 of this Policy.
ace655 collects the following categories of personal data in connection with your use of the platform. We collect only what is reasonably necessary for the purposes described in this Policy.
ace655 collects personal data through the following means:
The table below sets out the purposes for which ace655 processes your personal data and the legal basis relied upon for each processing activity.
| Purpose of Processing | Legal Basis |
|---|---|
| Creating and managing your player account | Performance of contract |
| Processing deposits and withdrawals in BDT | Performance of contract |
| Verifying your identity (KYC) and age (18+ compliance) | Legal obligation; legitimate interests |
| Detecting and preventing fraud, money laundering, and cheating | Legal obligation; legitimate interests |
| Operating responsible gaming tools (limits, self-exclusion) | Legal obligation; legitimate interests |
| Providing customer support and resolving complaints | Performance of contract; legitimate interests |
| Sending account notifications (security alerts, transaction confirmations) | Performance of contract |
| Sending promotional communications (bonuses, offers) | Consent (opt-in) |
| Improving platform performance and user experience | Legitimate interests |
| Complying with applicable laws and regulatory requirements | Legal obligation |
Where ace655 relies on legitimate interests as a legal basis, we have assessed that our interests do not override your fundamental rights and freedoms, taking into account the nature of the data processed and the reasonable expectations of players using an online gaming platform.
Where ace655 relies on consent as a legal basis — most notably for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, update your preferences in your account dashboard or contact our support team.
ace655 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:
ace655 engages carefully selected third-party service providers who process personal data on our behalf and under our instruction. These include:
All service providers are bound by data processing agreements that require them to process personal data only as instructed by ace655, to maintain appropriate security measures, and not to use the data for their own purposes.
ace655 may disclose personal data to law enforcement agencies, regulators, courts, or other public authorities where required to do so by applicable law, court order, or regulatory direction, or where disclosure is necessary to protect the safety and security of the platform and its users.
In the event of a merger, acquisition, restructuring, or sale of all or part of ace655's business, player data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any material changes to the processing of your data that would result from it.
No unauthorised disclosure: ace655 will never disclose your full financial details, NID number, or KYC documents to any party other than those listed above without your explicit consent, except where required by law.
Some of ace655's service providers operate infrastructure or processing facilities outside Bangladesh. Where personal data is transferred to recipients in countries that may not provide the same level of data protection as Bangladesh, ace655 implements appropriate safeguards to ensure that your data remains protected to the standard described in this Policy. Safeguards may include contractual protections, standard data protection clauses, and the selection of vendors who maintain internationally recognised security certifications.
Game content studios such as Evolution Gaming, Pragmatic Play, NetEnt, and Microgaming may process pseudonymous game session data on servers located in multiple jurisdictions. In all cases, ace655 ensures that such transfers are governed by appropriate contractual protections.
ace655 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal obligations, and to resolve any disputes that may arise. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years from account closure |
| KYC documents and verification records | Duration of account plus 5 years from account closure |
| Transaction and financial records | 7 years from transaction date (financial record-keeping obligations) |
| Game session and betting records | 3 years from session date |
| Customer support correspondence | 3 years from last interaction |
| Marketing preference records | Until withdrawal of consent plus 1 year |
| Technical and usage logs | 13 months on a rolling basis |
Where data is retained beyond the closure of your account for legal compliance purposes, it will be held in a restricted-access environment and will not be used for any active processing beyond what is required for legal or regulatory purposes.
ace655 applies a comprehensive set of technical and organisational security measures to protect the personal data it holds against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While ace655 takes all reasonable steps to protect your data, no internet transmission is entirely without risk. You are responsible for maintaining the security of your own login credentials and for notifying ace655 immediately if you suspect that your account has been accessed without authorisation.
Security tip: ace655 will never ask for your password via email, live chat, or telephone. If you receive any such request purportedly from ace655, treat it as fraudulent and report it immediately to [email protected].
ace655 uses cookies and similar tracking technologies on the ace655.app platform to ensure the site functions correctly, to remember your preferences, and to collect aggregate analytical data that helps us improve the platform experience for all users.
You may control cookie settings through your browser's privacy settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the ace655 platform. Disabling analytics cookies will not affect your ability to use the platform.
ace655 does not use cookies to serve third-party advertising or to build profiles for sale to marketing partners.
As a data subject whose personal data is processed by ace655, you have the following rights. To exercise any of these rights, please contact us using the details in Section 15. We will respond to all verified requests within 30 days.
Please note that certain rights may be subject to limitations where processing is required to comply with a legal obligation, to defend legal claims, or where the data in question forms part of ace655's anti-money laundering records.
The ace655 platform is strictly for adults aged 18 and above. ace655 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Any deposits made by a minor will be returned, and any winnings will be forfeited.
18+ Only: If you are a parent or guardian and believe a minor has accessed the ace655 platform and provided personal data, please contact us immediately at [email protected] so that we can take appropriate action.
The ace655 platform may contain references to third-party services such as game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) and payment partners (bKash, Nagad, Rocket, Upay). Where the operation of these services involves redirecting you to a third-party interface, the collection and processing of your personal data on those third-party platforms is governed by the privacy policies of those respective organisations, not by this Policy.
ace655 is not responsible for the privacy practices of third-party platforms. We encourage you to review the privacy policies of any third-party service you interact with in connection with your ace655 account.
ace655 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. Where changes are material, we will notify registered players by email and display a prominent notice on the ace655.app platform at least 7 days before the changes take effect.
The effective date shown at the top of this Policy will be updated each time a new version is published. Your continued use of the ace655 platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you must discontinue use of the platform and contact support to close your account.
To exercise any of your data subject rights, to submit a privacy-related query, or to raise a concern about how ace655 handles your personal data, please use the following contact details. All communications must be in English.
Identity verification for data requests: To protect the security of your personal data, ace655 may require you to verify your identity before processing a data subject request. This may involve confirming account details or submitting a copy of a government-issued ID. ace655 will not process data subject requests from unverified requestors.
Six ways ace655 protects your personal data every day
Every byte of data transmitted between your device and ace655.app is protected by 256-bit SSL/TLS encryption. Sensitive data held in our systems — including KYC documents and payment references — is encrypted at rest.
ace655 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is used only to operate your account, process transactions, and keep the platform secure.
ace655 collects only the personal data that is genuinely necessary for the purposes described in this Policy. We do not collect sensitive categories of data beyond what is required for KYC compliance and responsible gaming.
ace655 recognises and honours your data subject rights — including access, rectification, erasure, portability, and objection. All verified data subject requests are responded to within 30 days at no cost to you.
This Policy sets out clearly — in plain, formal English — every category of data we collect, every purpose for which we use it, and every third party with whom we share it. No hidden processing, no surprises.
The ace655 platform undergoes regular penetration testing and security assessments conducted by independent specialists. Identified vulnerabilities are triaged and remediated on a priority basis to maintain platform integrity.
Have questions about how we handle your data? Our support team is available 24/7. You can also explore the platform, review our FAQ, or log in to manage your account preferences — including marketing opt-outs and responsible gaming settings.